Got Questions?
Get Answers Here


Got questions? Get answers here. Make sure New England Urgent Care is the right choice for your urgent health care needs. We’ve answered a series of most-asked questions. If you don’t find the answer you need, please contact us! We are here to help!

Are All Urgent Cares the Same?

No. New England Urgent Care is a CERTIFIED urgent care. This means it has the equipment, (X-rays, resuscitation and respiratory) and trained personnel to handle urgent or acute illness for ALL ages — including infants and the elderly. We are also able to care for a broader spectrum of illness and injuries than retail clinics.

New England Urgent Care is the ONLY urgent care in the Greater Hartford area to be founded by a doctor and nurse with extensive emergency medicine training.

Unlike many urgent cares, New England Urgent Care always has ER-trained teams of Providers and RNs at every location for every shift. This shows our commitment to the highest level of immediate medical care.

What Ages Do You Treat?

We see all ages of patients from newborns to the elderly and everyone in between. Our providers are always available by phone if you have a question about your medical care. We don’t want to waste your time. So, if we do not believe our walk in center is not right for your concern, we will direct you to the nearest and most equipped provider.

What Illnesses and Injuries Do You Treat?

We pride ourselves on being the most well equipped urgent care in the state. We routinely care for symptoms ranging from sore throats, rashes, abdominal pain, lacerations, broken bones, dehydration — symptoms many would consider for an ER visit. Again, feel free to call and speak to a provider if you have a question about the level of care you may require. Visit our Services page for a complete list.

Who Will See Me?

After registration, our Medical Assistant will get your vital signs. A Registered Nurse will talk to you about the reason for your visit and ask about your medical history. Shortly thereafter, you will meet with a Medical Provider who will take a complete and thorough assessment, then discuss a plan and diagnosis.

The Medical Provider will either be a Medical Doctor or Physician Assistant. Regardless of titles, ALL of our providers have extensive Emergency Medicine, orthopedic, surgical and primary care experience. At first glance, this process may seem repetitive. However, we feel a small amount of redundancy only helps us provide a more accurate diagnoses without adding to your wait time.

When are You Open?

New England Urgent Care is open 365 days a year, 7 days a week… that includes every holiday and every weekend! Office hours are 8 a.m. to 8 p.m. weekdays. Weekend hours are 9 a.m. to 6 p.m. Please note: Last patient registration accepted is 15 minutes prior to close.

Holiday hours are posted on the website and social media if they differ from weekend hours.

How Long Will I Wait?

Seeking medical assistance should not mean giving up your plans for the day. Our goal is to provide the highest quality care without taking up all your time. In most cases, a visit to our clinic will take about a half hour. This does not mean that we sacrifice quality — it’s just that we treat your time as if it were our own. We will never make you feel rushed. And, if at any point a question should arise during or after your visit we encourage you to ask — even if you’ve already left or facility.

When Should I go to an Urgent Care Instead of a Hospital Emergency Department?

You can be treated at an urgent care if the injury or illness is a non-emergency. That’s because most urgent cares, such as New England Urgent Care, cost a lot less than a hospital emergency department. Plus, the typical wait time at an urgent care is only a fraction of the time at in the ER. So, visiting an urgent care can save you money and time.

Can New England Urgent Care Treat Gynecological Problems?

Yes. The ER-trained medical staff has the ability to diagnose and treat patients in most areas of medicine, including gynecology, gastroenterology, obstetrics, pediatrics, urology, and geriatrics. Because we put our patients’ needs first, our providers may diagnose a condition that should be treated by a specialist and would refer the patient to a specialist as necessary.

What Do I Need to Bring for a Physical Exam?

In order to complete the exam, patients must bring their updated immunization records.

What Type of Insurances Do You Accept?

We accept most insurances in the state of Connecticut. If you have a question about our involvement in a particular plan, please call us at 844-884-9911.

How Much is My Co-pay?

Your co-pay is determined solely by your insurance carrier. Please contact your carrier for specifics. Due to legal restrictions, we do not have the ability to provide that information by phone. You must speak directly to your carrier until you are a registered patient with us.

What are Your Billing Practices?

As with all medical providers, New England Urgent Care services are typically reimbursed by your insurance company.

Ultimately, the amount you are billed for your visit will depend on the extent of your visit and individual insurance plan. We work hard to ensure that our rates are industry standard and more affordable than the identical care you would be provided at the emergency department, primary care offices and similar institutions.

An easy way to understand this is like taking your car to an auto repair garage. Just as they charge certain rates for a brake job, diagnosis, transmission etc. medical practices bill in a similar fashion. Aside from a pre-determined co-pay, we do NOT require payment in full up front as a garage would. We are ultimately reimbursed by your respective insurance company, which is dependent on your insurance coverage, then you are billed at a later time.

We understand that medical billing is complicated.

If you have any questions about your visit, our medical staff is always happy to explain the reasoning and necessity behind the charges for services during your visit. Rest assured — our goal is to provide complete care for you and your family. You will NEVER be hassled into unnecessary and expensive tests.

We know what’s it’s like to be the patient as well. That’s why your comfort level with all aspects of your medical care is our utmost priority.

What if I Don’t Have Insurance?

New England Urgent Care offers low self-say rates. Feel free to discuss your options with our staff and use our special-offer coupons (when available).