Get Answers Here
Got questions? Get answers here. Make sure New England Urgent Care is the right choice for your urgent health care needs. We’ve answered a series of most-asked questions. If you don’t find the answer you need, please contact us! We are here to help!
Are All Urgent Cares the Same?
New England Urgent Care is one of a handful of urgent cares across the country and the ONLY ONE in CT staffed with Emergency Medicine-trained and experienced Provider/RN teams at every location and every shift. New England Urgent Care is the ONLY urgent care network in the Greater Hartford area founded by a doctor and nurse with extensive emergency medicine training. This shows our commitment to the highest level of immediate, ER-quality medical care for our patients!
New England Urgent Care is a CERTIFIED urgent care. This means it has the equipment, (X-rays, resuscitation and respiratory) and trained personnel to handle urgent or sudden illness for ALL ages — including newborns and the elderly. We are also able to care for a broader range of illness and injuries than retail clinics and urgent care centers that DO NOT have the CERTIFIED designation.
How Young and Old are the Patients You See?
We see ALL ages of patients from infants to the elderly and everyone in between. Our providers are always available by phone if you have a question about your medical care. We don’t want to waste your time. So, if we think our walk-in center is not right for your concern, we will direct you to the nearest and most equipped provider.
What Illnesses and Injuries Do You Treat?
We routinely care for symptoms ranging from sore throats, rashes, abdominal pain, lacerations (cuts and scrapes), broken bones, dehydration, respiratory ailments — symptoms many would consider worthy of an ER visit. Again, feel free to call and speak to a provider if you have a question about the level of care you may require. Visit our Urgent Care Services page for a complete list.
Who Will See Me?
After registration, our Medical Assistant will check your vital signs. An ER-experienced Registered Nurse will talk to you about the reason for your visit and ask about your medical history. Shortly thereafter, you will meet with an ER-experienced Medical Provider who will take a complete and thorough assessment, then discuss a plan and diagnosis.
Our Medical Provider will either be a Medical Doctor or Physician’s Assistant. Regardless of titles, ALL of our providers have extensive Emergency Medicine, orthopedic, surgical and primary care experience. At first glance, this process may seem repetitive. However, we feel a small amount of redundancy only helps us provide more accurate diagnoses without adding to your wait time.
When are You Open?
New England Urgent Care is open 365 days a year, 7 days a week… that includes EVERY holiday and EVERY weekend!
- Weekday hours are 8 a.m. to 7:45 p.m.
- Weekend and Holiday* hours are 8 a.m. to 4:45 p.m.
Why Aren’t You Open All the Time Like the ER?
Hospital Emergency Departments are obligated to accept all patients at all hours. In contrast, walk-in care providers like ours are private entities, which are NOT subject to the same State and Federal laws as Emergency Departments and can set their hours of operation as they deem appropriate.
That’s the DOWNSIDE of walk-in clinics.
However, there are many UPSIDES:
- New England Urgent Care is open close to 12 hours every weekday and 10 hours on weekends and holidays
- The services we render are at a fraction of the cost of a hospital Emergency Department
- Our wait time is only fraction of the wait time of a hospital Emergency Department
We would love to be able to serve all patients at all hours, but at some point we have to close our doors. Even though our staff is still at the facility after closing, it is because they need to complete the enormous amounts of paperwork required by federal mandates.
How Long Will I Wait?
Seeking medical assistance should not mean giving up your plans for the day. Our goal is to provide the highest quality care without taking up all your time. In most cases, a visit to our clinic will take about a half hour. This does not mean that we sacrifice quality — it’s just that we treat your time as if it were our own. We will never make you feel rushed. And, if at any point a question should arise during or after your visit we encourage you to ask — even if you’ve already left or facility.
When Should I go to an Urgent Care Instead of a Hospital Emergency Department?
You can be treated at an urgent care if the injury or illness is a non-emergency. That’s because most urgent cares, such as New England Urgent Care, cost a lot less than a hospital emergency department. Plus, the typical wait time at an urgent care is only a fraction of the time at the ER. So, visiting an urgent care can save you money and time!
Can New England Urgent Care Treat Gynecological Problems?
Yes. The ER-trained medical staff has the ability to diagnose and treat patients in most areas of medicine, including gynecology, gastroenterology, obstetrics, pediatrics, urology, and geriatrics. Because we put our patients’ needs first, our providers may diagnose a condition that should be treated by a specialist and would refer the patient to a specialist as necessary.
The ER-trained medical staff has the ability to diagnose and treat patients in most areas of medicine, including gynecology, gastroenterology, obstetrics, pediatrics, urology, and geriatrics. Because we put our patients’ needs first, our providers may diagnose a condition that should be treated by a specialist and would refer the patient to a specialist as necessary.
What Do I Need to Bring for a Physical Exam?
For school exams, patients must bring their up-to-date immunization records. Contact us about other physical exam requirements (DOT, pre-op, etc.)
When Do You Do Physical Exams?
Since a physical exam can take a bit more time to complete, school physicals are performed weekdays from 8 am to 6 pm and on weekends between noon and 4 pm. Due to the busy nature of our Enfield location, we DO NOT perform physicals in Enfield on weekends.
What Type of Insurances Do You Accept?
New England Urgent Care accepts nearly all in network insurance, including Anthem Blue Cross/Blue Shield. If you have a question about our involvement in a particular plan, please call us at 844-884-9911.
How Much is My Co-pay?
Your co-pay is determined solely by your insurance company. Please contact your insurance company directly for specifics. Due to legal restrictions, we do not have the ability to provide that information by phone. You must ask your insurance company until you are registered with New England Urgent Care as a patient.
Please be aware any co-pays and coinsurance payments are based solely on the insurance provider information we receive when we verify an individual’s coverage. Sometimes the copay amount may not correspond to what is on a patient’s insurance identity card. In the event of a discrepancy, the difference will be refunded once the claim has been satisfied by the Insurance company.
If you ever have any billing questions please do not hesitate to call us at 844 884-9911 and ask to speak with a manager.
What are Your Billing Practices?
As with all medical providers, New England Urgent Care services are typically reimbursed by your insurance company.
Ultimately, the amount you are billed for your visit will depend on the extent of your visit and individual insurance plan. We work hard to ensure that our rates are the industry standard and more affordable than the identical care you would be provided at the emergency department, primary care offices and similar institutions.
We understand that medical billing is complicated.
An easy way to understand this is like taking your car to an auto repair garage. Just as they charge certain rates for a brake job, diagnosis, transmission etc. medical practices bill in a similar fashion. Aside from a predetermined co-pay, we DO NOT require payment in full up front as a garage would. We are ultimately reimbursed by your respective insurance company, which is dependent on your insurance coverage, then you are billed at a later time.
Remember, your co-pay is determined solely by your insurance carrier. Please contact your carrier for specifics. Due to legal restrictions, we do not have the ability to provide that information by phone. You must speak directly to your insurance company until you are a registered patient with us.
If you have any questions about your visit, our medical staff is always happy to explain the reasoning and necessity behind the charges for services during your visit.
What if I Have an Insurance Deductible?
If you have health insurance and your deductible has NOT been met at the time service is rendered, you may be billed the entire amount due, or a portion thereof until your deductible has been met. Contact your insurance company directly to find out how much your deductible is and how much of the deductible has been met.
You may want to consider opting for our low-self-pay rates. You would pay the self-pay rate up front to be seen by one of our ER-trained Providers when you register as a patient. You will receive a receipt of services rendered to submit to your insurance company, which you can submit to your insurance company to apply towards your deductible balance.
If you have insurance and your deductible HAS been met, you would only be responsible for the co-pay amount, (if any), depending on your plan. Please contact your insurance company for specifics. Due to legal restrictions, we do not have the ability to provide that information by phone.
What if I Don’t Have Medical Insurance?
New England Urgent Care offers a low, self-pay rate to be seen by one of our ER-experienced Providers. The self-pay amount is due in full at the time of service. Other charges for additional services may be incurred ( like X-rays, medication, respiratory treatments, etc.). Please know, you will NEVER be hassled into unnecessary and expensive tests.
Our staff does its best to inform each patient of any additional costs as their condition warrants.
Please note, patients who have medical insurance are welcome to pay the self-pay amount instead of having us bill their insurance company. Because insurance coverage varies greatly from company to company, it is up to the patient to know what is covered by their policy and make the best decision based on their individual situation.
What if I Have Questions About my Bill?
If you have any questions about your visit, our medical staff is always happy to explain the reasoning and necessity behind the charges for services during your visit. Feel free to discuss your options with our staff and use our special-offer coupons (when available).